POLICIES

Shipping Policy

Thank you for shopping with Johnny & Coraline's Pawtique!

Every purchase helps support the special-needs animals of Lennon's Legacy Sanctuary, and we truly appreciate your support.

Order Types

Johnny & Coraline's Pawtique offers three types of products, each with different processing and shipping times.

📦 In-Stock Items

These items are already in our inventory and are ready to ship.

Processing Time: 2–5 business days

Estimated delivery depends on the shipping method selected at checkout.

Examples include:

  • Max & Neo collars
  • Max & Neo leashes
  • Selected apparel and gifts

🩷 Weekly Collection

Our Weekly Collection features exclusive Griffy & Drake designs released every Friday.

How it works:

  • New designs are added every Friday.
  • Orders remain open until Wednesday at 11:59 PM (Central Time).
  • We then place one combined order with our supplier.
  • Once the items arrive at Johnny & Coraline's Pawtique, we carefully inspect, package, and ship your order.

Each Weekly Collection product includes an estimated dispatch date on its product page so you'll know when your order is expected to leave us.

🌸 Preorder Items

Preorder items are specially made to order by our supplier.

Each preorder listing includes:

  • The preorder closing date (where applicable)
  • An estimated dispatch date from Johnny & Coraline's Pawtique

Because these items are produced especially for customers, processing times are longer than our in-stock products.

Shipping Methods

We currently ship throughout the United States using trusted carriers, including:

  • USPS Ground Advantage
  • USPS Priority Mail
  • UPS (where available)

Available shipping options and costs are calculated automatically at checkout.

Estimated Delivery

Estimated delivery begins once your order has been dispatched.

Typical delivery times are:

  • USPS Ground Advantage: 2–5 business days
  • USPS Priority Mail: 1–3 business days
  • UPS Ground: 2–5 business days

Please note that delivery estimates are provided by the carrier and cannot be guaranteed.

Tracking Your Order

You'll receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

Incorrect Addresses

Please check your shipping address carefully before placing your order.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Lost or Damaged Packages

Once your order has been handed to the shipping carrier, delivery is their responsibility.

If your order arrives damaged or appears to be lost, please contact us at johnnyandcoraline11@gmail.com, and we'll gladly help you resolve the issue.

Questions?

If you have any questions about your order or shipping, please contact us at:

📧 johnnyandcoraline11@gmail.com

Thank you for supporting Johnny & Coraline's Pawtique. Every order helps provide food, veterinary care, medications, and lifelong love to the special-needs animals at Lennon's Legacy Sanctuary.

Returns & Refund Policy

At Johnny & Coraline's Pawtique, customer satisfaction is important to us. If something isn't right with your order, we're here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

Items must be:

  • Unused and unworn
  • In their original condition
  • Returned in their original packaging where possible

To request a return, please contact us at johnnyandcoraline11@gmail.com before sending your item back.

Return Shipping

Unless your item is damaged, defective, or we made an error with your order, customers are responsible for return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging

We'll work quickly to make things right.

Weekly Collection & Preorder Items

Because Weekly Collection and Preorder items are ordered or produced specifically for each customer, these items cannot be cancelled or returned simply because you change your mind once the ordering window has closed.

However, if your item arrives damaged, defective, or incorrect, we'll gladly replace it or provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

  • Preorder items
  • Weekly Collection items after the ordering window has closed
  • Personalised or custom-made products
  • Gift cards
  • Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your bank or card provider, refunds may take several business days to appear.

Thank You

Johnny & Coraline's Pawtique is more than an online shop—it's a way to help provide lifelong care for the incredible special-needs animals of Lennon's Legacy Sanctuary.

Thank you for shopping with purpose and making a difference, one purchase at a time. ❤️